Terms and Conditions

1. Terms scope and validity

1.1. Current terms apply to the customer after making a purchase from ITBUSS OÜ-s webshop www.epood.itbuss.ee (ITBUSS OÜ registration code 11084655, address Tehnika 24, Tallinn).

1.2. Parties shall be guided by these Terms, the price-list and the current legislation of the Estonian Republic in their mutual relations.

2. Purchase agreement coming into force

2.1. The purchase agreement of ordered products is considered concluded after the order is finalized by the customer and the order confirmation is sent by E-POOD ITBUSS.

3. The prices of products and services

3.1. The prices shown by the products are displayed in euros (€) and include VAT.

3.2. OÜ ITBUSS has the right to make product price corrections informing customers about it on its website with the new price.

3.3. In case the price is not available or is €0,00, the correct price for the product is missing from our database and we ask you to contact us by phone or by e-mail to specify it. The corresponding order will be corrected and the order confirmation will be sent as soon as possible.

3.4. If ordering products from a catalogue, the handling fee of the products is €6,00 or up to 50% of the catalogue product price. The handling fee will be included in the product price, not stated separately.

4. Goods receipt and payment:

4.1. Possible payment methods and shipping possibilities:

• Customer will receive the order at a store chosen previously. The payment can be made on site with cash, debit- or credit card, or prepaid with bank transfer.

• The order will be sent by DPD courier to the address supplied previously.. The order must be prepaid 100% with a bank transfer.

• The order will be sent by DPD ransom service to the address supplied previously. The order must be prepaid 50% with a bank transfer and 50% must be paid to the courier when receiving the order.

• The order will be sent to a previously chosen SmartPost package terminal or the DPD Pickup store. The order must be 100% prepaid with a bank transfer. It is possible to send orders by SmartPost or DPD Pickup if the products are suitable by weight and size.

NB! When using a bank link for payment, be sure to press the “Tagasi kaupmehe juurde” link after payment. Otherwise the order information will not reach us, and the fulfillment of the order could take some time.

5. Availability of goods

5.1. The availability of a product is described next to the specific product. The details on E-POOD ITBUSS website are supplemented when possible. Due to the time delay and possible inaccuracies between the database and the real E-POOD ITBUSS and our suppliers stock, the E-POOD ITBUSS cannot guarantee the availability of products. In such cases the E-POOD ITBUSS will immediately inform the customer and the further completion of the order will be settled according to the customers wishes and the possibilities of the E-POOD ITBUSS.

6. Rights to withdraw the order by the customer

6.1. The customer has the right to withdraw the concluded purchase agreement 14 days after the goods have been received by the customer.

6.2. To withdraw the agreement the customer must make a corresponding statement to the E-POOD ITBUSS and return the received products. You can download the form from this link.

6.3. If the returnable product is used, without its original package, damaged or without tags the customer is obliged to compensate for the decrease in the value of the product.

6.4. If the condition of the returnable product has degraded, and it is degraded because of its unpurposeful usage, the customer must compensate the decrease in value.

6.5. Goods that have been ordered to fit specific personal requirements are not returnable.

6.6. If the customer wishes to withdraw the order, E-POOD ITBUSS will return ones money as soon as possible, but not later than 14 days from the withdrawal and the provision of ones bank account number.

6.7. The customer must pay the returning of goods.

7. Rights to withdraw the order by E-POOD ITBUSS

7.1. E-POOD ITBUSS has the right to withdraw the order, if the customer has not paid for the order on time, or the corresponding product has become exhaust.

7.2. E-POOD ITBUSS keeps the ordered products in stock for 30 days after informing the customer of the bundled order. Customers money, of which the handling- and storage fees are deducted, will be paid back on the basis of ones statement.

8. Complaints

8.1. E-POOD ITBUSS will give a complaints term for the ordered products as provided by law.
8.2. Complaints term is valid only to products with receipts.
8.3. Complaints term does not apply if the defect is due to the unpurposeful use of the product or normal aging.
8.4. Products marked with “defect”, “repaired”, “used”, “saleoff” or “sample” is not valid for a complaint term, if the fault has been described before the purchase.

9. Retention of title

9.1. Until the customer has paid the full price for the product, it remains to be the property of E-POOD ITBUSS.

10. Collection and use of customer information

10.1. E-POOD ITBUSS will not release customer information to third parties except transport services for delivering products to customers.

10.2. E-POOD ITBUSS will use customer information for sending advertisements and other information only if the customer has wished so.

11. Changes in the ordering terms and price-list

11.1. E-POOD ITBUSS has the right to change and improve these ordering terms and price-ist.

11.2. Information about the changes will be available on E-POOD ITBUSS website www.epood.spets24.ee The changes in the price-list will take effect immediately after they are made.

11.3. If the order is finalized before the changes, the previous price-list and terms are applied to that order.

12. Disputes

12.1. On the basis of these terms the supervisory competence belongs to the Consumer Disputes Committee (CDC). For further information call the CDC hotline 1330 or 6 201 707.

12.2. Customer has the right to file a complaint to the Consumer Disputes Committee or through the European Commissions Online Dispute Resolution (ODR) platform at http://ec.europa.eu/odr.

13. Final provisions

13.1. These ordering terms and the purchase agreement are regulated by the Estonian Republic law.

13.2.If some of these provisions are trivial, they will not affect the rest of these ordering terms or the validity of the purchase agreement. The trivial provision will be replaced with a provision that is legally and economically the most similar and provided by law.

After purchase, the terms & conditions will be available at http://www.epood.spets24.ee